Evaluation Services

Evaluation Services for Collaboratives

Setting goals and objectives is the first step for every organization.

Evaluating the process and results can be murky without a clear understanding of organizational expectations.

The author of two articles in the Field Book on Collaborative Work Systems and the Inter-Agency Services Collaboration Project Report, Joan Roberts’ specialized techniques teach an approach to evaluation that is clear-headed, democratic and visionary.

Process:

	Is the means chosen to achieve the goal effective and responsible?
	What steps are needed?
	Is there commitment to a common vision and plan?
	How will internal resources be shared?
	Can external resources be accessed?
	Are there clear and open lines of communication and administration?

Results:

	Were the stated goals achieved?
	Was the process well-designed and well-focused?
	What were the outcomes?
	Were there improved outcomes?
	Measuring the value of service delivery.
	Was management accountable, effective and efficient?
	Do clients and funders see the results?
	How to achieve value-added results.

THE TEAM:

Pauline O’Connor Ph.D

With over 15 years experience in managing research and policy initiatives in the fields of health and social policy, Dr O’Connor is an experienced program evaluator for government and NPOs.

As a senior policy analyst with Ontario’s Ministry of Health and Long Term Care and in similar capacities with the Toronto Public Health Department and the Wellesley Institute, she developed integrated strategies to improve health and community objectives. She also coordinated a strategic planning process for Toronto’s 1,900-employees.

She served as a senior member of the evaluation team that conducted a two-year review of Ontario’s $4.5 million “Healthy Babies, Healthy Children” program that delivers early prevention and intervention health services to all Ontario children to age 6.

Dr. O’Connor has a Ph.D. in the philosophy of social and economic equality from Princeton University. She has taught at the University of Toronto and the University of Western Ontario.

Charlotte Young, Ph.D.

Evaluating government and NGO programs for effectiveness and facilitating improved public response and multi-organizational cooperation, Dr. Young brings over 25 years of experience working on environmental issues.

These include:

	An evaluation of Canada’s air quality monitoring system.
	Developing evaluation tools for management and resolution of municipal land use conflicts.
	Assessing cleanup programs for nuclear waste sites.
	Stakeholder evaluation guides for government employees in Ontario and Toronto.
	Visitor information systems and trail park designs for provincial parks.

Dr. Young is also founder of ENVision – an organization dedicated to improving the effectiveness of environmental programs.

Charlotte Young holds a Ph.D. in environmental psychology from The University of Michigan.

Joan Roberts, MA

A former city councillor, Joan Roberts’ 20 years of experience in managing projects, developing organizations and working with different levels of government includes:

	Training evaluation programs for the Ontario Association of Police Services Boards and First Nations Police Governance Authorities.
	Evaluation of the Wellesley Institute’s Executive Leadership Program.
	Inter-organizational service review and evaluation of the East Scarborough Storefront.

Through her own consulting practice, she had trained and helped a range of clients in the government and non-profit sectors improve their internal organization and increase the results of their social goals.

Joan Roberts contributed two articles to the “Fieldbook on Collaborative Work Systems,” and is the author of “Alliances, Coalitions and Partnerships: Building Collaborative Organizations.”

She has an MA in Organizational Development.

Our Program Evaluation and Assessment Services include:

	Results-based Management and Accountability
	Mapping Outcomes
	Evaluation of pre-post program results
	Stakeholder identification-sample design and selection
	Surveys of key stakeholders

	Mail out of Questionnaires or Surveys
	Personal Interviews and Focus Groups
	Telephone Surveys
	Internet / World Wide Web opinion (WWW)

	Confidential data collection
	Logic model development
	Theory of change models
	Survey design
	Participatory process if desired
	Professional reports with charts, analysis and comparative statistics and results

Facilitation and Training

Contact Joan Roberts for a free consultation.

“Great ideas for social change need great organization to make them happen.”

www.joanroberts.com 416-523-0390 joan@joanroberts.com